COMMUNITY SUPPORT
SERVICES (CSS)
New residents arriving in New Zealand frequently encounter challenges due to misinformation during their initial settlement period. Enticed by overly optimistic portrayals from media and acquaintances, these individuals often harbor unrealistic expectations about the resettlement process. This discrepancy becomes evident approximately five weeks into their stay at the Mangare Resettlement Centre, where they confront conflicts and grapple with the harsh realities of integrating into New Zealand's broader society. As they navigate complex issues related to resettlement, integration, and settlement, they find themselves in need of assistance, with our organization serving as a crucial last resort when other service providers are inaccessible."
We offer community support services to the forced migrant communities. Our approach is centered on delivering individualised assistance that is empathetic, practical, and tailored to diverse needs of community members.
Our Process:
1. Initial Assessment:
Welcome individuals to the ARCC office and facilitate the completion of necessary forms.
Gather basic information about their background, challenges, and expectations during the initial meeting.
2. Case Assesement:
Our Community Support Coordiantor (CSC) will gather basic information about their background, challenges, and expectations during the initial meeting.
Conduct a thorough assessment to identify individuals experiencing conflicts or difficulties in integrating into broader society.
3. Tailored Assistance:
Provide individualized assistance that takes into account the unique needs and circumstances of each case.
Utilize a practical and empathetic approach to address issues related to resettlement, integration, and settlement.
4. CSS services we offer :
Act as an agent for the Ministry of Social Development (WINZ).
Offer advice and recommendations on settlement-related issues.
Writing Case Stories and Support Letters, e.g., for UNHCR, Housing, Immigration, WINZ.
Facilitate mediation.
Providing assistance with paperwork completion.
Navigate individuals to connect with other service providers.
5. Continuous Support:
Establish a continuous support system to monitor the progress of each case over time.
Conduct follow-up assessments to track improvements and updates.
Maintain open communication channels to address evolving needs and concerns promptly.
6. Documentation and Reporting:
Document detailed information for each case, including challenges faced, interventions provided, and outcomes achieved.
7. Collaboration and Networking:
Collaborate with other service providers to ensure a holistic and comprehensive approach to support.
Establish and strengthen networks with relevant organizations, government agencies, and community groups to enhance the overall support system.
By following this process, ARCC can effectively address the immediate and long-term needs of forced migrants, promoting successful resettlement and integration into the broader society.